Michael Jaschek

Michael has held various transportation logistics experiences in different modes of national, international and intracompany transportation within one of the globally leading logistics service providers. After working in multiple roles for different automotive OEMs in Europe and America, Michael then took up SC leadership roles in transportation for the chemical industry. In 2019 Michael co-founded an online wine shop to understand all the mechanisms of e-commerce in practice. Meanwhile, he joined Europe's leading omnichannel consumer electronics retailer. There he is responsible for the parcel logistics contracting for Europe.

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Presentation

On the way to becoming an experience champion in logistics

Customers increasingly expect more convenience and flexible delivery options from retailers. Reliable, fast deliveries are essential for a positive customer experience. MediaMarktSaturn is driving forward the fulfillment of customer needs with innovative solutions such as the introduction of instant delivery within 90 minutes, the establishment of PUDO points in stores and the provision of parcel lockers. After all, only those who are leaders in delivery can offer the best omnichannel customer experience and thus differentiate themselves from the competition. The presentation will shed light on MediaMarktSaturn's strategy and success factors as Europe's leading omnichannel platform, as well as the requirements for the postal and parcel market.